Frequently Asked Questions

BOXES & PACKING MATERIALS

Where can I get boxes and packing supplies?


At RSS - We have a wide range of packing materials available for purchase, including new and second hand boxes, mattress protectors, bubble wrap, sofa protectors, dining chair covers, tape dispensers, wrapping paper, padlocks, tape and marker pens.




Do you deliver?


YES – We can deliver free of charge to our service area with a minimum purchase of $50. You can also Click & Collect or phone your order through and we will have it ready for you to pick up, and our staff will even give you a hand to your car!





Here are some of the most Frequently Asked Questions from our clients at Rhodes Self Storage, as well as everything else you need to know!

Self storage

ACCESS

Where can I get boxes and packing supplies?


At RSS - We have a wide range of packing materials available for purchase, including new and second hand boxes, mattress protectors, bubble wrap, sofa protectors, dining chair covers, tape dispensers, wrapping paper, padlocks, tape and marker pens.




Do you deliver?


YES – We can deliver free of charge to our service area with a minimum purchase of $50. You can also Click & Collect or phone your order through and we will have it ready for you to pick up, and our staff will even give you a hand to your car!





COST

Where can I get boxes and packing supplies?


At RSS - We have a wide range of packing materials available for purchase, including new and second hand boxes, mattress protectors, bubble wrap, sofa protectors, dining chair covers, tape dispensers, wrapping paper, padlocks, tape and marker pens.




Do you deliver?


YES – We can deliver free of charge to our service area with a minimum purchase of $50. You can also Click & Collect or phone your order through and we will have it ready for you to pick up, and our staff will even give you a hand to your car!





INSURANCE

Do I need to sign a contract?


YES – You will need to sign a Self-Storage Agreement as per the Self-Storage Association of Australia guidelines.




What is the minimum rental period?


One month is the minimum rental period.




How long is the contract?


One month - and continues on a month-by-month basis until you give us 14-days notice to move out. You are not locked into a contract – there is no fixed period. You can move out whenever you want and we will refund any funds paid past your move-out date.




Are there any items that I cannot store?


Liquids, explosives, flammable liquids, toxic materials and perishables are not allowed. If you are unsure of any specific item please contact us and we can confirm if it can be stored in a storage facility.





MOVE IN

Do I need to sign a contract?


YES – You will need to sign a Self-Storage Agreement as per the Self-Storage Association of Australia guidelines.




What is the minimum rental period?


One month is the minimum rental period.




How long is the contract?


One month - and continues on a month-by-month basis until you give us 14-days notice to move out. You are not locked into a contract – there is no fixed period. You can move out whenever you want and we will refund any funds paid past your move-out date.




Are there any items that I cannot store?


Liquids, explosives, flammable liquids, toxic materials and perishables are not allowed. If you are unsure of any specific item please contact us and we can confirm if it can be stored in a storage facility.





PAYMENT


Payment is made monthly in advance on a monthly renewable contract. We email an invoice to you 10 days prior to your rent being due, giving you plenty of time to pay.




What methods of payment are available?


We accept cash, credit card, bank deposit, and EFTPOS. We do not accept cheques – sorry!




What happens if I do not pay my rent?


Your access to your goods may be restricted and you may be charged a late fee. We strongly suggest you fill out a Credit Card Authority Form or set up a regular bank transfer on move-in to take out the stress of remembering to pay on time.





SECURITY

Is the storage facility secure?


YES – We have a 24hr surveillance with security systems and procedures in place to ensure the security of the facility and your belongings, including:

Video Surveillance System

Access Control System – a PIN access system for entry by customers only with 24-hour security response monitoring

Secure Perimeter Fencing

External Sensor Lighting

Daily Unit Audit and Lock Integrity Checks




How is my unit secured?


With your own padlock. We have keyed and combination locks available to purchase from our store.




Do you have a key for this unit?


NO - Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key or code. We do not hold a key to your storage unit.





CONTRACT

Do I need to sign a contract?


YES – You will need to sign a Self-Storage Agreement as per the Self-Storage Association of Australia guidelines.




What is the minimum rental period?


One month is the minimum rental period.




How long is the contract?


One month - and continues on a month-by-month basis until you give us 14-days notice to move out. You are not locked into a contract – there is no fixed period. You can move out whenever you want and we will refund any funds paid past your move-out date.




Are there any items that I cannot store?


Liquids, explosives, flammable liquids, toxic materials and perishables are not allowed. If you are unsure of any specific item please contact us and we can confirm if it can be stored in a storage facility.





UNITS

Do I need to sign a contract?


YES – You will need to sign a Self-Storage Agreement as per the Self-Storage Association of Australia guidelines.




What is the minimum rental period?


One month is the minimum rental period.




How long is the contract?


One month - and continues on a month-by-month basis until you give us 14-days notice to move out. You are not locked into a contract – there is no fixed period. You can move out whenever you want and we will refund any funds paid past your move-out date.




Are there any items that I cannot store?


Liquids, explosives, flammable liquids, toxic materials and perishables are not allowed. If you are unsure of any specific item please contact us and we can confirm if it can be stored in a storage facility.