Frequently Asked Questions
BOXES & PACKING MATERIALS
Payment is made monthly in advance on a monthly renewable contract. We email an invoice to you 10 days prior to your rent being due, giving you plenty of time to pay.
What methods of payment are available?
We accept cash, credit card, bank deposit, and EFTPOS. We do not accept cheques – sorry!
What happens if I do not pay my rent?
Your access to your goods may be restricted and you may be charged a late fee. We strongly suggest you fill out a Credit Card Authority Form or set up a regular bank transfer on move-in to take out the stress of remembering to pay on time.
Here are some of the most Frequently Asked Questions from our clients at Rhodes Self Storage, as well as everything else you need to know!
ACCESS
How do I access my unit?
During office hours - the gate and roller shutters are open and all you need is your padlock key or code.
Outside of office hours - you will need to input your access code into the access panel to open and close the gate and roller shutters.
When can I access my unit?
Whenever you need to during our Access Hours - 6am till 9pm, 7 days a week, 365 days a year.
Who else will have access to my storage unit?
NO ONE - You are the only one who has access to your storage unit, as you will be the only one with a key to your padlock. We do not hold a key to your storage unit.
Can I authorise other people or family members to access my unit?
YES - you can provide authority for your selected people when you sign your RSS Storage Agreement. All you need to do is complete our authority form with the names of people you would like to access your unit.
Can I have access outside of advertised hours?
NO - As our location is zoned residential, access is only between 6am and 9pm, 7 days.
Can I give my code to others e.g. family or a removalist?
It is recommended you only give your code to the people you have authorised in writing to access your unit.
What if I forget my gate access code?
NO PROBLEM - We can remind you of your code, but for security reasons, you will need to come into the office with photo identification.
COST
How much does storage space cost
The cost of self-storage space depends on the size of space you require. We have many different sizes of storage units ranging from 1 to 70 square metres. Please feel free to give us a call to discuss your requirements.
Are there any extra charges?
NO - There are no extra charges or hidden fees. However, your insurance premium will be added to your monthly storage fees if you decide to insure your belongings.
INSURANCE
How do I access my unit?
During office hours - the gate and roller shutters are open and all you need is your padlock key or code.
Outside of office hours - you will need to input your access code into the access panel to open and close the gate and roller shutters.
When can I access my unit?
Whenever you need to during our Access Hours - 6am till 9pm, 7 days a week, 365 days a year.
Who else will have access to my storage unit?
NO ONE - You are the only one who has access to your storage unit, as you will be the only one with a key to your padlock. We do not hold a key to your storage unit.
Can I authorise other people or family members to access my unit?
YES - you can provide authority for your selected people when you sign your RSS Storage Agreement. All you need to do is complete our authority form with the names of people you would like to access your unit.
Can I have access outside of advertised hours?
NO - As our location is zoned residential, access is only between 6am and 9pm, 7 days.
Can I give my code to others e.g. family or a removalist?
It is recommended you only give your code to the people you have authorised in writing to access your unit.
What if I forget my gate access code?
NO PROBLEM - We can remind you of your code, but for security reasons, you will need to come into the office with photo identification.
MOVE IN
How do I access my unit?
During office hours - the gate and roller shutters are open and all you need is your padlock key or code.
Outside of office hours - you will need to input your access code into the access panel to open and close the gate and roller shutters.
When can I access my unit?
Whenever you need to during our Access Hours - 6am till 9pm, 7 days a week, 365 days a year.
Who else will have access to my storage unit?
NO ONE - You are the only one who has access to your storage unit, as you will be the only one with a key to your padlock. We do not hold a key to your storage unit.
Can I authorise other people or family members to access my unit?
YES - you can provide authority for your selected people when you sign your RSS Storage Agreement. All you need to do is complete our authority form with the names of people you would like to access your unit.
Can I have access outside of advertised hours?
NO - As our location is zoned residential, access is only between 6am and 9pm, 7 days.
Can I give my code to others e.g. family or a removalist?
It is recommended you only give your code to the people you have authorised in writing to access your unit.
What if I forget my gate access code?
NO PROBLEM - We can remind you of your code, but for security reasons, you will need to come into the office with photo identification.
PAYMENT
Payment is made monthly in advance on a monthly renewable contract. We email an invoice to you 10 days prior to your rent being due, giving you plenty of time to pay.
What methods of payment are available?
We accept cash, credit card, bank deposit, and EFTPOS. We do not accept cheques – sorry!
What happens if I do not pay my rent?
Your access to your goods may be restricted and you may be charged a late fee. We strongly suggest you fill out a Credit Card Authority Form or set up a regular bank transfer on move-in to take out the stress of remembering to pay on time.
SECURITY
Do I need to sign a contract?
YES – You will need to sign a Self-Storage Agreement as per the Self-Storage Association of Australia guidelines.
What is the minimum rental period?
One month is the minimum rental period.
How long is the contract?
One month - and continues on a month-by-month basis until you give us 14-days notice to move out. You are not locked into a contract – there is no fixed period. You can move out whenever you want and we will refund any funds paid past your move-out date.
Are there any items that I cannot store?
Liquids, explosives, flammable liquids, toxic materials and perishables are not allowed. If you are unsure of any specific item please contact us and we can confirm if it can be stored in a storage facility.
CONTRACT
Do I need to sign a contract?
YES – You will need to sign a Self-Storage Agreement as per the Self-Storage Association of Australia guidelines.
What is the minimum rental period?
One month is the minimum rental period.
How long is the contract?
One month - and continues on a month-by-month basis until you give us 14-days notice to move out. You are not locked into a contract – there is no fixed period. You can move out whenever you want and we will refund any funds paid past your move-out date.
Are there any items that I cannot store?
Liquids, explosives, flammable liquids, toxic materials and perishables are not allowed. If you are unsure of any specific item please contact us and we can confirm if it can be stored in a storage facility.
UNITS
Do I need to sign a contract?
YES – You will need to sign a Self-Storage Agreement as per the Self-Storage Association of Australia guidelines.
What is the minimum rental period?
One month is the minimum rental period.
How long is the contract?
One month - and continues on a month-by-month basis until you give us 14-days notice to move out. You are not locked into a contract – there is no fixed period. You can move out whenever you want and we will refund any funds paid past your move-out date.
Are there any items that I cannot store?
Liquids, explosives, flammable liquids, toxic materials and perishables are not allowed. If you are unsure of any specific item please contact us and we can confirm if it can be stored in a storage facility.