Frequently Asked Questions
BOXES & PACKING MATERIALS
How much does storage space cost
The cost of self-storage space depends on the size of space you require. We have many different sizes of storage units ranging from 1 to 70 square metres. Please feel free to give us a call to discuss your requirements.
Are there any extra charges?
NO - There are no extra charges or hidden fees. However, your insurance premium will be added to your monthly storage fees if you decide to insure your belongings.
Here are some of the most Frequently Asked Questions from our clients at Rhodes Self Storage, as well as everything else you need to know!
ACCESS
Is the storage facility secure?
YES – We have a 24hr surveillance with security systems and procedures in place to ensure the security of the facility and your belongings, including:
Video Surveillance System
Access Control System – a PIN access system for entry by customers only with 24-hour security response monitoring
Secure Perimeter Fencing
External Sensor Lighting
Daily Unit Audit and Lock Integrity Checks
How is my unit secured?
With your own padlock. We have keyed and combination locks available to purchase from our store.
Do you have a key for this unit?
NO - Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key or code. We do not hold a key to your storage unit.
COST
How much does storage space cost
The cost of self-storage space depends on the size of space you require. We have many different sizes of storage units ranging from 1 to 70 square metres. Please feel free to give us a call to discuss your requirements.
Are there any extra charges?
NO - There are no extra charges or hidden fees. However, your insurance premium will be added to your monthly storage fees if you decide to insure your belongings.
INSURANCE
Is the storage facility secure?
YES – We have a 24hr surveillance with security systems and procedures in place to ensure the security of the facility and your belongings, including:
Video Surveillance System
Access Control System – a PIN access system for entry by customers only with 24-hour security response monitoring
Secure Perimeter Fencing
External Sensor Lighting
Daily Unit Audit and Lock Integrity Checks
How is my unit secured?
With your own padlock. We have keyed and combination locks available to purchase from our store.
Do you have a key for this unit?
NO - Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key or code. We do not hold a key to your storage unit.
MOVE IN
How do I move in?
You can simply load your car, truck or trailer and bring it to us
OR
If you have a tow bar fitted to your vehicle, you can hire a trailer from us with a small refundable deposit.
Do you have a free move-in service?
YES - We provide move-in trailer at no extra charge. We deliver the trailer to you and then come back and collect it when you have finished packing it. Once the trailer has arrived back at RSS you can pack it into your unit. Our friendly staff will even give you a hand if required during office hours.
What can I do if my goods won’t fit in a trailer?
No need to stress! We offer $100 credit toward your first month’s storage toward your chosen removalist.
Not sure who to call? So we know you will be in good hands, we’ve compiled a small list of our trusted and recommended removalists! Just check out the Recommended Removalists page of our website!
Do you have trolleys etc. available at your facility to help me move my items?
YES - We have trolleys and dollies available for your use.
PAYMENT
How do I move in?
You can simply load your car, truck or trailer and bring it to us
OR
If you have a tow bar fitted to your vehicle, you can hire a trailer from us with a small refundable deposit.
Do you have a free move-in service?
YES - We provide move-in trailer at no extra charge. We deliver the trailer to you and then come back and collect it when you have finished packing it. Once the trailer has arrived back at RSS you can pack it into your unit. Our friendly staff will even give you a hand if required during office hours.
What can I do if my goods won’t fit in a trailer?
No need to stress! We offer $100 credit toward your first month’s storage toward your chosen removalist.
Not sure who to call? So we know you will be in good hands, we’ve compiled a small list of our trusted and recommended removalists! Just check out the Recommended Removalists page of our website!
Do you have trolleys etc. available at your facility to help me move my items?
YES - We have trolleys and dollies available for your use.
SECURITY
Is the storage facility secure?
YES – We have a 24hr surveillance with security systems and procedures in place to ensure the security of the facility and your belongings, including:
Video Surveillance System
Access Control System – a PIN access system for entry by customers only with 24-hour security response monitoring
Secure Perimeter Fencing
External Sensor Lighting
Daily Unit Audit and Lock Integrity Checks
How is my unit secured?
With your own padlock. We have keyed and combination locks available to purchase from our store.
Do you have a key for this unit?
NO - Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key or code. We do not hold a key to your storage unit.
CONTRACT
How do I move in?
You can simply load your car, truck or trailer and bring it to us
OR
If you have a tow bar fitted to your vehicle, you can hire a trailer from us with a small refundable deposit.
Do you have a free move-in service?
YES - We provide move-in trailer at no extra charge. We deliver the trailer to you and then come back and collect it when you have finished packing it. Once the trailer has arrived back at RSS you can pack it into your unit. Our friendly staff will even give you a hand if required during office hours.
What can I do if my goods won’t fit in a trailer?
No need to stress! We offer $100 credit toward your first month’s storage toward your chosen removalist.
Not sure who to call? So we know you will be in good hands, we’ve compiled a small list of our trusted and recommended removalists! Just check out the Recommended Removalists page of our website!
Do you have trolleys etc. available at your facility to help me move my items?
YES - We have trolleys and dollies available for your use.
UNITS
How much does storage space cost
The cost of self-storage space depends on the size of space you require. We have many different sizes of storage units ranging from 1 to 70 square metres. Please feel free to give us a call to discuss your requirements.
Are there any extra charges?
NO - There are no extra charges or hidden fees. However, your insurance premium will be added to your monthly storage fees if you decide to insure your belongings.