Frequently Asked Questions

BOXES & PACKING MATERIALS

How much does storage space cost


The cost of self-storage space depends on the size of space you require. We have many different sizes of storage units ranging from 1 to 70 square metres. Please feel free to give us a call to discuss your requirements.




Are there any extra charges?


NO - There are no extra charges or hidden fees. However, your insurance premium will be added to your monthly storage fees if you decide to insure your belongings.





Here are some of the most Frequently Asked Questions from our clients at Rhodes Self Storage, as well as everything else you need to know!

Self storage

ACCESS

Is the storage facility secure?


YES – We have a 24hr surveillance with security systems and procedures in place to ensure the security of the facility and your belongings, including:

Video Surveillance System

Access Control System – a PIN access system for entry by customers only with 24-hour security response monitoring

Secure Perimeter Fencing

External Sensor Lighting

Daily Unit Audit and Lock Integrity Checks




How is my unit secured?


With your own padlock. We have keyed and combination locks available to purchase from our store.




Do you have a key for this unit?


NO - Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key or code. We do not hold a key to your storage unit.





COST

How much does storage space cost


The cost of self-storage space depends on the size of space you require. We have many different sizes of storage units ranging from 1 to 70 square metres. Please feel free to give us a call to discuss your requirements.




Are there any extra charges?


NO - There are no extra charges or hidden fees. However, your insurance premium will be added to your monthly storage fees if you decide to insure your belongings.





INSURANCE

How much does storage space cost


The cost of self-storage space depends on the size of space you require. We have many different sizes of storage units ranging from 1 to 70 square metres. Please feel free to give us a call to discuss your requirements.




Are there any extra charges?


NO - There are no extra charges or hidden fees. However, your insurance premium will be added to your monthly storage fees if you decide to insure your belongings.





MOVE IN

What size are the storage units?


We have many different sizes of storage units ranging from 1sqm lockers to 70sqm mini warehouses.




How do I know how much storage space I will need?


If you need a hand to work out what you need, check out our home page for some guidance on storage space specifications. If you are still not sure give one of our experienced staff a call. We can help you determine the best size to suit your needs. Or, simply drop in to our facility to visualise what size space your goods will require.

You can also check out our helpful hints – How to Pack Your Unit as well as Packing and Moving Tips.




What if I choose the wrong size?


If you reserve a unit and then find when you arrive with your goods that it is too small or too big, we will transfer you to an appropriate size unit to accommodate your goods (subject to availability).




Can I change my current unit to a larger or smaller one?


YES - You can transfer to another storage unit, subject to availability. Any prepaid rent will be credited to the new storage unit.




If we run out of space, what other options do we have?


If you run out of space, you can either move your goods into a larger unit, or rent an additional storage unit.




Do you have storage for students or backpackers?


YES – We have storage lockers and small storage units. Lockers are 1 cubic metre (1m x 1m x 1m) which are ideal for a couple of bags and some personal possessions whilst you travel or relocate.




Do you have storage for cars, boats or caravans etc?


NO – unfortunately we do not have any space (hardstand) for storage of vehicles or boats etc.





PAYMENT

Do I need to sign a contract?


YES – You will need to sign a Self-Storage Agreement as per the Self-Storage Association of Australia guidelines.




What is the minimum rental period?


One month is the minimum rental period.




How long is the contract?


One month - and continues on a month-by-month basis until you give us 14-days notice to move out. You are not locked into a contract – there is no fixed period. You can move out whenever you want and we will refund any funds paid past your move-out date.




Are there any items that I cannot store?


Liquids, explosives, flammable liquids, toxic materials and perishables are not allowed. If you are unsure of any specific item please contact us and we can confirm if it can be stored in a storage facility.





SECURITY

Is the storage facility secure?


YES – We have a 24hr surveillance with security systems and procedures in place to ensure the security of the facility and your belongings, including:

Video Surveillance System

Access Control System – a PIN access system for entry by customers only with 24-hour security response monitoring

Secure Perimeter Fencing

External Sensor Lighting

Daily Unit Audit and Lock Integrity Checks




How is my unit secured?


With your own padlock. We have keyed and combination locks available to purchase from our store.




Do you have a key for this unit?


NO - Self-storage means that you pack your unit with your goods, you lock the unit with your own padlock and hold the key or code. We do not hold a key to your storage unit.





CONTRACT

Do I need to sign a contract?


YES – You will need to sign a Self-Storage Agreement as per the Self-Storage Association of Australia guidelines.




What is the minimum rental period?


One month is the minimum rental period.




How long is the contract?


One month - and continues on a month-by-month basis until you give us 14-days notice to move out. You are not locked into a contract – there is no fixed period. You can move out whenever you want and we will refund any funds paid past your move-out date.




Are there any items that I cannot store?


Liquids, explosives, flammable liquids, toxic materials and perishables are not allowed. If you are unsure of any specific item please contact us and we can confirm if it can be stored in a storage facility.





UNITS

What size are the storage units?


We have many different sizes of storage units ranging from 1sqm lockers to 70sqm mini warehouses.




How do I know how much storage space I will need?


If you need a hand to work out what you need, check out our home page for some guidance on storage space specifications. If you are still not sure give one of our experienced staff a call. We can help you determine the best size to suit your needs. Or, simply drop in to our facility to visualise what size space your goods will require.

You can also check out our helpful hints – How to Pack Your Unit as well as Packing and Moving Tips.




What if I choose the wrong size?


If you reserve a unit and then find when you arrive with your goods that it is too small or too big, we will transfer you to an appropriate size unit to accommodate your goods (subject to availability).




Can I change my current unit to a larger or smaller one?


YES - You can transfer to another storage unit, subject to availability. Any prepaid rent will be credited to the new storage unit.




If we run out of space, what other options do we have?


If you run out of space, you can either move your goods into a larger unit, or rent an additional storage unit.




Do you have storage for students or backpackers?


YES – We have storage lockers and small storage units. Lockers are 1 cubic metre (1m x 1m x 1m) which are ideal for a couple of bags and some personal possessions whilst you travel or relocate.




Do you have storage for cars, boats or caravans etc?


NO – unfortunately we do not have any space (hardstand) for storage of vehicles or boats etc.